Shipping Policy
Processing Time
Orders placed before 2:00 PM EST on business days are processed and shipped the same day. Orders placed after 2:00 PM EST or on weekends/holidays will be processed the next business day.
Shipping Methods
We ship all orders via Canada Post or UPS. All shipments include tracking information which will be emailed to you once your order has been dispatched.
Shipping Rates
- Orders over $300 CAD: FREE shipping
- Orders under $300 CAD: $15 flat rate shipping
- Express shipping available at checkout
Delivery Times
- Ontario & Quebec: 1-2 business days
- Western Canada: 3-5 business days
- Atlantic Canada: 3-5 business days
- Northern territories: 5-10 business days
Discreet Packaging
All orders are shipped in plain, unmarked packaging. There is no indication of the contents on the outside of the package. Your privacy is important to us.
International Shipping
At this time, we only ship within Canada. We do not offer international shipping.
Lost or Damaged Packages
If your package is lost or damaged during transit, please contact us immediately at support@peptodio.com. We will work with the carrier to resolve the issue and ensure you receive your order.