Question 1

What purity levels do your peptides have?

Accepted Answer

All our peptides undergo rigorous HPLC (High-Performance Liquid Chromatography) testing and maintain purity levels of 99% or higher. Each batch is tested for identity, purity, and quality before being released. We can provide Certificates of Analysis (CoA) upon request for any product.

Question 2

What payment methods do you accept?

Accepted Answer

We accept Interac e-Transfer (for Canadian customers) and cryptocurrency payments including Bitcoin (BTC), Ethereum (ETH), USDC, and USDT. Cryptocurrency payments receive a 10% discount, and e-Transfer payments receive a 5% discount on your order total.

Question 3

Where do you ship to?

Accepted Answer

We currently ship throughout Canada and the United States. All shipments are sent via tracked courier services. We do not ship internationally outside of North America at this time.

Question 4

How long does shipping take?

Accepted Answer

Orders placed before 2PM EST on business days ship same-day. Delivery times vary by location: Ontario/Quebec typically receive orders in 1-2 business days, Western Canada in 3-4 business days, and US orders in 3-5 business days.

Question 5

How should I store lyophilized peptides?

Accepted Answer

Store lyophilized peptides in a freezer at -20°C (-4°F) for long-term storage (2+ years stability) or in a refrigerator at 2-8°C (36-46°F) for short-term storage (6-12 months). Keep peptides in their original sealed vials, away from light and moisture.

Question 6

How do I reconstitute peptides properly?

Accepted Answer

Clean the vial tops with alcohol swabs, then slowly add bacteriostatic water by directing it down the inside wall of the vial (not directly onto the powder). Let the peptide dissolve naturally for 5-10 minutes—do not shake. Gently swirl if needed. The solution should be completely clear before use.

Question 7

What is bacteriostatic water and why is it used?

Accepted Answer

Bacteriostatic water is sterile water containing 0.9% benzyl alcohol, which prevents bacterial growth. It's used to reconstitute lyophilized peptides because it allows multiple draws from the same vial while maintaining sterility. The benzyl alcohol preservative extends the usable life of reconstituted peptides to 4-6 weeks.

Question 8

Is shipping discreet?

Accepted Answer

Yes, all orders ship in plain, unmarked packaging with no indication of contents. The return address shows only a generic business name. Your privacy is our priority, and we ensure complete discretion with every shipment.

Question 9

What is the shelf life of peptides?

Accepted Answer

Lyophilized peptides stored properly in a freezer maintain stability for 2+ years. In refrigeration, they remain stable for 6-12 months. Once reconstituted with bacteriostatic water, peptides should be used within 4-6 weeks when refrigerated.

Question 10

Can I request a Certificate of Analysis (CoA)?

Accepted Answer

Yes, Certificates of Analysis are available for all our products. Each CoA includes HPLC purity data, mass spectrometry confirmation, and batch information. You can request a CoA by emailing support@peptodio.com with your order number and product name.

Frequently Asked Questions

Product & Quality

Ordering & Payment

Shipping & Delivery

Storage & Handling

Reconstitution

Returns & Refunds

Safety & Compliance

Technical Questions

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